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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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1
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Business and corporate management consultation services
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Deliverable 1- The Contractor shall source and staff a Contact Center Sunday through Saturday, 7:00 ...
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Cost Reimbursement
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| Major Deliverable: Deliverable 1- The Contractor shall source and staff a Contact Center Sunday through Saturday, 7:00 AM to 7:00 PM Eastern Standard Time (EST). Unless circumstances such as a disaster or emergency occur, no services are required on Thanksgiving Day, Christmas Day, or New Year’s Eve Day. Reduced hours for the day before and/or after Thanksgiving, Christmas Eve, and New Year’s Eve Day will be considered on a case-by-case basis. Contact Center staff may not work on some or all State holidays, as determined by the Agency, however, the system shall still provide a minimum of pre-recorded message provision. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor must submit invoices through the Agency’s web-based invoice processing system. Contractors must register for an account at the following link:
https://www.fdemportal.com/vendors
Once registered, Contractors will receive an email confirmation and link to access the Division of Emergency Management Enterprise Solution (DEMES) site. All invoices and supporting documentation must be uploaded in DEMES to begin the invoice review process. For questions regarding the registration process and/or status of invoices contact: vendorinfo@em.myflorida.com |
| Financial Consequences: Contractors shall request approval from FDEM to make changes in key staff and must fill vacant contractually required positions within 30 calendar days. A one thousand dollar ($1,000) per business day charge to the Contractors for each day that a change in key staff is made but not approved by FDEM, or failure to fill key staff positions. Contractors shall request written approval from FDEM for all new staff before said staff begin engagement work. A one thousand dollar ($1,000) per business day charge to the Contractors for each day unapproved
staff work without authorization on engagement.
Contractors shall launch a public-facing application intake portal, support email, and 24 hours of Notice to Proceed. A ten thousand dollar ($10,000) per business day charge to the Contractors for each day beyond 24 hours that both a public-facing intake portal and support email are not live. Contractors must set-up and maintain a Contact Center to field program intake, eligibility, status updates, case work, and general inquiries. Contact center must return applicant calls or inquiries within 24 business hours of initial outreach. A five hundred dollar ($500) charge per unreturned call or inquiry to a client exceeding 24 business hours.
Contractors must determine placement type for eligible clients within 24 hours of an eligibility determination. A one thousand dollar ($1,000) charge per instance of placement type not determined within 24 hours of eligibility. |
| Source Documentation Page Reference: |
| Deliverable Number: 1 |
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2
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Business and corporate management consultation services
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Deliverable 2- The Contractor shall maintain a digital system of record to track client activity, wh...
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Cost Reimbursement
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| Major Deliverable: Deliverable 2- The Contractor shall maintain a digital system of record to track client activity, which may include but is not limited to a public-facing intake portal; a mechanism for clients to upload or submit documentation; back-end eligibility processing; back-end case work functionality to include the creation and tracking of client-specific Transition Plans or Permanent Housing Plans, case notes, barrier identification, resource referrals, and case transfer or case closeout tracking; mass messaging and mass notification functionality; and live reporting of some or all program intake, eligibility, and case work metrics, as requested. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor must submit invoices through the Agency’s web-based invoice processing system. Contractors must register for an account at the following link:
https://www.fdemportal.com/vendors
Once registered, Contractors will receive an email confirmation and link to access the Division of Emergency Management Enterprise Solution (DEMES) site. All invoices and supporting documentation must be uploaded in DEMES to begin the invoice review process. For questions regarding the registration process and/or status of invoices contact: vendorinfo@em.myflorida.com |
| Financial Consequences: Contractors shall request approval from FDEM to make changes in key staff and must fill vacant contractually required positions within 30 calendar days. A one thousand dollar ($1,000) per business day charge to the Contractors for each day that a change in key staff is made but not approved by FDEM, or failure to fill key staff positions. Contractors shall request written approval from FDEM for all new staff before said staff begin engagement work. A one thousand dollar ($1,000) per business day charge to the Contractors for each day unapproved
staff work without authorization on engagement.
Contractors shall launch a public-facing application intake portal, support email, and 24 hours of Notice to Proceed. A ten thousand dollar ($10,000) per business day charge to the Contractors for each day beyond 24 hours that both a public-facing intake portal and support email are not live. Contractors must set-up and maintain a Contact Center to field program intake, eligibility, status updates, case work, and general inquiries. Contact center must return applicant calls or inquiries within 24 business hours of initial outreach. A five hundred dollar ($500) charge per unreturned call or inquiry to a client exceeding 24 business hours.
Contractors must determine placement type for eligible clients within 24 hours of an eligibility determination. A one thousand dollar ($1,000) charge per instance of placement type not determined within 24 hours of eligibility. |
| Source Documentation Page Reference: |
| Deliverable Number: 2 |
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3
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Business and corporate management consultation services
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Deliverable 3- The Contractor shall assess all applications submitted via the Contact Center, digita...
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Cost Reimbursement
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| Major Deliverable: Deliverable 3- The Contractor shall assess all applications submitted via the Contact Center, digital system of record, direct referral, or other methods identified by the Agency for program eligibility. Eligibility criteria will be determined by the Agency and will be mission dependent. The Contractor shall support applicants by providing technical assistance on specific information and documentation necessary for eligibility review. If required, the Contractor shall deploy field teams to support intake and documentation collection within Multi-Agency Resource Centers (MARCs), Disaster Recovery Centers (DRCs), town halls, or door-to-door canvassing operations. Timelines regarding program application, intake, and eligibility will be mission dependent. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor must submit invoices through the Agency’s web-based invoice processing system. Contractors must register for an account at the following link:
https://www.fdemportal.com/vendors
Once registered, Contractors will receive an email confirmation and link to access the Division of Emergency Management Enterprise Solution (DEMES) site. All invoices and supporting documentation must be uploaded in DEMES to begin the invoice review process. For questions regarding the registration process and/or status of invoices contact: vendorinfo@em.myflorida.com |
| Financial Consequences: Contractors shall request approval from FDEM to make changes in key staff and must fill vacant contractually required positions within 30 calendar days. A one thousand dollar ($1,000) per business day charge to the Contractors for each day that a change in key staff is made but not approved by FDEM, or failure to fill key staff positions. Contractors shall request written approval from FDEM for all new staff before said staff begin engagement work. A one thousand dollar ($1,000) per business day charge to the Contractors for each day unapproved
staff work without authorization on engagement.
Contractors shall launch a public-facing application intake portal, support email, and 24 hours of Notice to Proceed. A ten thousand dollar ($10,000) per business day charge to the Contractors for each day beyond 24 hours that both a public-facing intake portal and support email are not live. Contractors must set-up and maintain a Contact Center to field program intake, eligibility, status updates, case work, and general inquiries. Contact center must return applicant calls or inquiries within 24 business hours of initial outreach. A five hundred dollar ($500) charge per unreturned call or inquiry to a client exceeding 24 business hours.
Contractors must determine placement type for eligible clients within 24 hours of an eligibility determination. A one thousand dollar ($1,000) charge per instance of placement type not determined within 24 hours of eligibility. |
| Source Documentation Page Reference: |
| Deliverable Number: 3 |
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4
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Business and corporate management consultation services
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Deliverable 4- The Contractor shall solicit Occupancy Agreements from all clients, signed by the hea...
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Cost Reimbursement
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| Major Deliverable: Deliverable 4- The Contractor shall solicit Occupancy Agreements from all clients, signed by the head of household, that indemnifies and hold harmless the State of Florida and the Federal Government and outlines necessary terms and conditions for residing in the NCS or DH unit, abiding by all rules and requirements of the hotel, motel, dormitory, short-term rental property, commercial park, or group site, facilitating maintenance of the TTHU by licensed technicians, and vacating the NCS or DH unit when no longer required, when notified of the end of the program, or when directed by the Agency. The Contractors shall ensure that all household members and pets residing in the unit are listed on each Occupancy Agreement. The Contractors shall ensure that all household members are not in violation of the terms and conditions outlined in current and/or past Occupancy Agreements, to include those from past programs. The Contractors shall ensure that information regarding the address and location of the unit is included and accurate. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor must submit invoices through the Agency’s web-based invoice processing system. Contractors must register for an account at the following link:
https://www.fdemportal.com/vendors
Once registered, Contractors will receive an email confirmation and link to access the Division of Emergency Management Enterprise Solution (DEMES) site. All invoices and supporting documentation must be uploaded in DEMES to begin the invoice review process. For questions regarding the registration process and/or status of invoices contact: vendorinfo@em.myflorida.com |
| Financial Consequences: Contractors shall request approval from FDEM to make changes in key staff and must fill vacant contractually required positions within 30 calendar days. A one thousand dollar ($1,000) per business day charge to the Contractors for each day that a change in key staff is made but not approved by FDEM, or failure to fill key staff positions. Contractors shall request written approval from FDEM for all new staff before said staff begin engagement work. A one thousand dollar ($1,000) per business day charge to the Contractors for each day unapproved
staff work without authorization on engagement.
Contractors shall launch a public-facing application intake portal, support email, and 24 hours of Notice to Proceed. A ten thousand dollar ($10,000) per business day charge to the Contractors for each day beyond 24 hours that both a public-facing intake portal and support email are not live. Contractors must set-up and maintain a Contact Center to field program intake, eligibility, status updates, case work, and general inquiries. Contact center must return applicant calls or inquiries within 24 business hours of initial outreach. A five hundred dollar ($500) charge per unreturned call or inquiry to a client exceeding 24 business hours.
Contractors must determine placement type for eligible clients within 24 hours of an eligibility determination. A one thousand dollar ($1,000) charge per instance of placement type not determined within 24 hours of eligibility. |
| Source Documentation Page Reference: |
| Deliverable Number: 4 |
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