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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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QUALITATIVE TESTING, & REPORTING
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Pearson Vue shall be responsible for providing all test development, measurement research, and evalu...
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No Cost
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| Major Deliverable: Pearson Vue shall be responsible for providing all test development, measurement research, and evaluation in compliance with accepted psychometric standards. All items developed under the contract must be multiple-choice with four (4) responses written clearly and concisely. Test questions must be referenced to the appropriate study manual as outlined in detail and matched to topics and percentage ranges provided by the Bureau of Fire Standards and Training (BFST) |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Pearson Vue shall maintain a system of testing, and shall charge and collect a flat fee, pursuant to...
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No Cost
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| Major Deliverable: Pearson Vue shall maintain a system of testing, and shall charge and collect a flat fee, pursuant to Attachment A, per test result delivered from each applicant, in accordance with the general requirements and busines rules in Section 7. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Pearson Vue shall maintain a system of quality control that permits it to distinguish between the B...
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No Cost
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| Major Deliverable: Pearson Vue shall maintain a system of quality control that permits it to distinguish between the Bureau and any other entity in the Department for whom similar services are provided. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Any and all notices shall be delivered to the parties through their designated points of contact.
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No Cost
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| Major Deliverable: Any and all notices shall be delivered to the parties through their designated points of contact. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Peason Vue Shall comply with the general requirements and business rules in the performance of its s...
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No Cost
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| Major Deliverable: Peason Vue Shall comply with the general requirements and business rules in the performance of its services for the Bureau of Fire Standards and Training in accordance with the contract. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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At Contractor' s expense: all test development, measurement research and evaluation in compliance wi...
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No Cost
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| Major Deliverable: At Contractor' s expense: all test development, measurement research and evaluation in compliance with accepted psychometric standards. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Review all questions during Exam Development meetings to ensure psychometric standards are in place. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 |
| Deliverable Number: |
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FINGERPRINTING SERVICE
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All items developed under the contract must be multiple-choice with four (4) responses written clear...
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No Cost
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| Major Deliverable: All items developed under the contract must be multiple-choice with four (4) responses written clearly and concisely. Test items must be referenced to the appropriate study manual, as outlined in Section 2.A.4, in detail and matched to topics and percentage ranges provided by the Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Review all questions during Exam Development meetings to ensure psychometric standards are in place. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 5 and 6 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must adhere to all aspects of the Examination Development Plan.
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No Cost
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| Major Deliverable: The Contractor must adhere to all aspects of the Examination Development Plan. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Review all questions during Exam Development meetings to ensure psychometric standards are in place. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 6 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must begin use of new examination forms by January 1 of each calendar year of the Con...
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No Cost
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| Major Deliverable: The Contractor must begin use of new examination forms by January 1 of each calendar year of the Contract. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Review results of examination development plan and implementation of the plan. |
| Financial Consequences: 2500 |
| Source Documentation Page Reference: Page 6 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Department may decide for one or more examination types to use a national item bank of questions...
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No Cost
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| Major Deliverable: The Department may decide for one or more examination types to use a national item bank of questions rather than examination questions owned by the Department. If so, then the Contractor must transition according to the transition plan approved by the Department and in the timeframe specified by the Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Review exam types to ensure questions are what has been agreed upon during the Examination Development phase. |
| Financial Consequences: 1500 |
| Source Documentation Page Reference: Page 7 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must provide a website for candidate use, 24/7, excluding scheduled maintenance times...
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No Cost
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| Major Deliverable: The Contractor must provide a website for candidate use, 24/7, excluding scheduled maintenance times (as scheduled 48 hours prior) or emergency outages that are reported within four (4) hours. Reports to be made to the Contract Manager. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: With the exception of scheduled maintenance, website is to be up 24/7 and any outages must be reported to the Department, with a reasonable response time to get back up and running, barring affects from natural disasters. |
| Financial Consequences: 500 |
| Source Documentation Page Reference: Page 8 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must provide a functional call center for candidate use.
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No Cost
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| Major Deliverable: Contractor must provide a functional call center for candidate use. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Call center must be available during the agreed upon hours of operation, with the exception of emerg...
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No Cost
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| Major Deliverable: Call center must be available during the agreed upon hours of operation, with the exception of emergency outages or scheduled maintenance. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Service Requests will be monitored, with complaints being qualified for noncompliance of standards outlined in the RFP. |
| Financial Consequences: 500 |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Call center must not be non-functional for more than twelve (12) consecutive hours.
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No Cost
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| Major Deliverable: Call center must not be non-functional for more than twelve (12) consecutive hours. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Scheduled maintenance must be reported to the Department at least forty-eight (48) hours in advance....
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No Cost
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| Major Deliverable: Scheduled maintenance must be reported to the Department at least forty-eight (48) hours in advance. Emergency outages must be reported to the Department within four (4) hours |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must be able to schedule, reschedule and provide notification of examination date, ti...
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No Cost
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| Major Deliverable: The Contractor must be able to schedule, reschedule and provide notification of examination date, time, and place for all candidates. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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FINGERPRINTING SERVICE
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Candidates must be able perform all examination scheduling services both online and by phone.
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No Cost
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| Major Deliverable: Candidates must be able perform all examination scheduling services both online and by phone. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must be able to schedule eligible examination candidates within five (5) calendar days fr...
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No Cost
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| Major Deliverable: Contractor must be able to schedule eligible examination candidates within five (5) calendar days from date the candidate contacts the Contractor. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Monitor complaints (as noted in SRs) regarding scheduling delays, as there should be no scheduling delays as per the RFP standard set forth. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must be able to receive and immediately act upon verbal requests to cancel or suspend a s...
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No Cost
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| Major Deliverable: Contractor must be able to receive and immediately act upon verbal requests to cancel or suspend a scheduled examination of, or issuance of a license to a particular candidate when requested by authorized staff of the Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must provide all policies and procedures for scheduling exams [and fee collections], incl...
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No Cost
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| Major Deliverable: Contractor must provide all policies and procedures for scheduling exams [and fee collections], including, but not limited to: scheduling examinations, change/cancel policy, absence/lateness policy, weather delays and cancellations, and procedures to assist candidates in a case of an emergency that prevents utilizing the change process established. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 9 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must collect all examination administration fees from candidates at the time of schedulin...
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No Cost
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| Major Deliverable: Contractor must collect all examination administration fees from candidates at the time of scheduling an examination. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 10 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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Contractor must be able to collect fees by phone or electronically by secure payment website.
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No Cost
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| Major Deliverable: Contractor must be able to collect fees by phone or electronically by secure payment website. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 10 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must send complete and accurate fingerprint records to the FDLE as specified in Secti...
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No Cost
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| Major Deliverable: The Contractor must send complete and accurate fingerprint records to the FDLE as specified in Section 2.A.9. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: 500 |
| Source Documentation Page Reference: Page 11 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor must be able to collect fingerprints at every testing site.
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No Cost
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| Major Deliverable: The Contractor must be able to collect fingerprints at every testing site. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 10 |
| Deliverable Number: |
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QUALITATIVE TESTING, & REPORTING
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The Contractor will collect and remit to the FDLE and FBI the appropriate fingerprinting fees within...
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No Cost
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| Major Deliverable: The Contractor will collect and remit to the FDLE and FBI the appropriate fingerprinting fees within specified timeframes. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Deliverable to be completed within the scope outlined in the RFP. |
| Financial Consequences: $250.00 (10 days to submit action plan; 25 days to initiate plan) |
| Source Documentation Page Reference: Page 11 |
| Deliverable Number: |
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