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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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COMPUTER SOFTWARE SUPPORT SERVICE.
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Licensor shall provide a telephone number for Licensee Personnel to use to request Software Support ...
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Fixed Fee / Unit Rate
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| Major Deliverable: Licensor shall provide a telephone number for Licensee Personnel to use to request Software Support Services. Licensor shall also provide a means of requesting Support Services via Licensor's website and via email.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
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| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
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| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
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COMPUTER SOFTWARE SUPPORT SERVICE.
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Upon receipt of request for Software Support Services, Licensor shall provide one or more of the fol...
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Fixed Fee / Unit Rate
|
| Major Deliverable: Upon receipt of request for Software Support Services, Licensor shall provide one or more of the following to Licensee: 1. Telephone consultation with Licensee support staff, 2. VPN (or other remote access means) support by Licensee support staff; or 3. Licensor support staff may refer the Licensee Personnel requesting assistance to other staff or Licensor.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
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| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
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COMPUTER SOFTWARE SUPPORT SERVICE.
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Licensor shall provide Software Support Services during its normal business hours which are M-F 9 am...
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Fixed Fee / Unit Rate
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| Major Deliverable: Licensor shall provide Software Support Services during its normal business hours which are M-F 9 am to 9 pm EST. Support Staff shall promptly respond to questions in each case in such time and manner as is reasonable in light of the question or problem and its impact on the Licensee's operations; however, Support services provided herein do not assure uninterrupted operation of the Licensed Programs or Licensee's Equipment.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
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COMPUTER SOFTWARE SUPPORT SERVICE.
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Software Support Services shall be available on Licensee's Equipment located at Licensee's premises ...
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Fixed Fee / Unit Rate
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| Major Deliverable: Software Support Services shall be available on Licensee's Equipment located at Licensee's premises that is operating the Licensed Programs.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
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| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
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COMPUTER SOFTWARE SUPPORT SERVICE.
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System Administration level technical support of the Licensed Programs
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Fixed Fee / Unit Rate
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| Major Deliverable: System Administration level technical support of the Licensed Programs
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| Deliverable Price: $18,201.71 |
| Non Price Justification: |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
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| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
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COMPUTER SOFTWARE SUPPORT SERVICE.
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Maintain a staff of knowledgeable, trained, and qualified personnel for operation of the Support Cen...
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Fixed Fee / Unit Rate
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| Major Deliverable: Maintain a staff of knowledgeable, trained, and qualified personnel for operation of the Support Center. Such staff may be employees, agents, or independent contractors of Licensor.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
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| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
Upon receipt of request for Software Support Services, Licensor shall provide one or more of the fol...
|
Fixed Fee / Unit Rate
|
| Major Deliverable: Upon receipt of request for Software Support Services, Licensor shall provide one or more of the following to Licensee: 1. Telephone consultation with Licensee support staff, 2. VPN (or other remote access means) support by Licensee support staff; or 3. Licensor support staff may refer the Licensee Personnel requesting assistance to other staff or Licensor.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
Licensor shall provide a telephone number for Licensee Personnel to use to request Software Support ...
|
Fixed Fee / Unit Rate
|
| Major Deliverable: Licensor shall provide a telephone number for Licensee Personnel to use to request Software Support Services. Licensor shall also provide a means of requesting Support Services via Licensor's website and via email.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
Licensor shall provide Software Support Services during its normal business hours which are M-F 9 am...
|
Fixed Fee / Unit Rate
|
| Major Deliverable: Licensor shall provide Software Support Services during its normal business hours which are M-F 9 am to 9 pm EST. Support Staff shall promptly respond to questions in each case in such time and manner as is reasonable in light of the question or problem and its impact on the Licensee's operations; however, Support services provided herein do not assure uninterrupted operation of the Licensed Programs or Licensee's Equipment.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
Software Support Services shall be available on Licensee's Equipment located at Licensee's premises ...
|
Fixed Fee / Unit Rate
|
| Major Deliverable: Software Support Services shall be available on Licensee's Equipment located at Licensee's premises that is operating the Licensed Programs.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
System Administration level technical support of the Licensed Programs
|
Fixed Fee / Unit Rate
|
| Major Deliverable: System Administration level technical support of the Licensed Programs
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Property & Evidence Module from January 1, 2012 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|
|
|
|
COMPUTER SOFTWARE SUPPORT SERVICE.
|
Maintain a staff of knowledgeable, trained, and qualified personnel for operation of the Support Cen...
|
Fixed Fee / Unit Rate
|
| Major Deliverable: Maintain a staff of knowledgeable, trained, and qualified personnel for operation of the Support Center. Such staff may be employees, agents, or independent contractors of Licensor.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: ACISS Software Support & Upgrade services for Case Management, Arrest, Fire Investigation and 1 Production instance w/32 concurrent users from July 1, 2011 - June 30, 2012.
|
| Financial Consequences: All payments for professional services and authorized expenses, including travel expenses, shall be paid only upon the timey and satisfactry completion of all services and other units of deliverables such as reports, findings, and drafts, which are required by this Agreement, and upon the written acceptatnce of said services and units of deliverables.
|
| Source Documentation Page Reference: Page 9 of 29 |
| Deliverable Number: |
|