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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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Debt collection services
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The Contractor is required to engage a certified public accounting firm on an annual basis to conduc...
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No Cost
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| Major Deliverable: The Contractor is required to engage a certified public accounting firm on an annual basis to conduct an SSAE 18 SOC 2 Type II Audit and submit the report to the Department’s Contract Manager. The Audit report is due to the Department’s Contract Manager within fifteen (15) Business Days after the Contractor receives the report from the Auditor. |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: In accordance with section 1.2, 1., l, General Responsibilities, the Contractor shall engage a certified public accounting firm, annually, to perform a data security audit and shall timely remit a complete copy of the audit report to the Department’s Contract Manager.
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| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000, in liquidated damages for each day the report is late. |
| Source Documentation Page Reference: SOW Pg 11 |
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Debt collection services
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The Contractor is required to participate in a quarterly telephone call with the Department’s Contra...
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No Cost
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| Major Deliverable: The Contractor is required to participate in a quarterly telephone call with the Department’s Contract Manager as instructed in Section 1.2.4.h. The Contractor shall provide the minutes from the quarterly telephone call to the Department’s Contract Manager within three (3) days of the call. |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: Contractor shall prepare and submit the minutes from the quarterly conference call to the Department’s Contract Manager, in a Microsoft Word file, within 3 business days following the quarterly conference call. |
| Financial Consequences: Failure to meet minimum services levels will result in the assessment of $100 per day late in liquidated damages, per occurrence. The day of the conference call will be considered day one of the three (3) days. |
| Source Documentation Page Reference: SOW Pg 11 |
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Debt collection services
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The Contractor is required to submit all Required Reports as instructed in Section 4, Required Repor...
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No Cost
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| Major Deliverable: The Contractor is required to submit all Required Reports as instructed in Section 4, Required Reports, to the Department’s Contract Manager and the Submitting State Agency. |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: Contractor shall follow the set due date for submitting the reports to the Submitting State Agency and the Department’s Contract Manager. All reports shall be electronically submitted to the Department’s Contract Manager as a Microsoft Excel file.
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| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000 in liquidated damages, per occurrence. |
| Source Documentation Page Reference: SOW Pg 11 |
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Debt collection services
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The Contractor shall perform collection efforts in a professional manner and in accordance with FDCP...
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No Cost
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| Major Deliverable: The Contractor shall perform collection efforts in a professional manner and in accordance with FDCPA.
Report: Collection Effort Report, Report #4 (monthly) |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: i. With SSA approval and specified debt type the Contractor shall report at least 90% of all uncollected accounts to one of the nationally recognized credit reporting agencies.
ii. Contractor shall provide Debtor Call recordings to the Department’s Contract Manager in a media file for review within five (5) business days of the request. Media file format will be agreed upon post award. The Department’s Contract Manager will choose a minimum of five (5) Debtor Calls, at random, between Contractor and Debtors from the Collection Effort Report (Report #4). Deviation from FDCPA standards may cause the Contractor to be found in violation of the FDCPA, which will be resolved via Rule 60A-1.006, F.A.C. |
| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000 in liquidated damages per occurrence. |
| Source Documentation Page Reference: SOW Pg 10 |
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Debt collection services
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The Contractor shall provide training to the SSAs on at least a semi-annual basis. (No Report Requir...
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No Cost
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| Major Deliverable: The Contractor shall provide training to the SSAs on at least a semi-annual basis. (No Report Required) |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: i. The Contractor is to provide at least semi-annual training to the SSA’s. This can be provided virtually or in person.
ii. The Contractor shall develop and maintain online training resources to instruct the SSAs on how to use the Contractor’s reporting tool. The training must be made available on the Contractor’s website. |
| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000 in liquidated damages. |
| Source Documentation Page Reference: SOW Pg 10 |
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Debt collection services
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The Contractor will timely remit the funds collected on behalf of the SSA to that SSA.
Report: Colle...
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No Cost
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| Major Deliverable: The Contractor will timely remit the funds collected on behalf of the SSA to that SSA.
Report: Collection Activity Statement, Report #6 (Semi-monthly by the SSA and monthly by the Departments Contract Manager)
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| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: i. Funds are due at least semi-monthly to the SSA. The Contractor has five (5) business days after the applicable semi-monthly reporting period to remit funds
ii. The Contractor is to provide a complete and accurate Cumulative Account Inventory Report, Report #5, to the Department’s Contract Manager on a monthly basis. |
| Financial Consequences: Failure to timely remit funds collected on an account will result in the assessment of $1,000 in liquidated damages per instance. |
| Source Documentation Page Reference: SOW Pg 10 |
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Debt collection services
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Collection/Skip efforts after the initial six (6) months are to include at least one collection/skip...
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No Cost
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| Major Deliverable: Collection/Skip efforts after the initial six (6) months are to include at least one collection/skip effort every six (6) months until active accounts are paid in full or transferred back to the SSA.
Report: Collection Effort Report, Report #4; Cumulative Account Inventory Report, Report #5 (monthly)
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| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: For 98% of the active/skip accounts placed with a Contractor, collection/skip efforts must include one attempt every six (6) months until the account is paid in full or transferred back to the SSA. |
| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000 financial consequence in liquidated damages. |
| Source Documentation Page Reference: SOW Pg 9-10 |
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Debt collection services
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The Contractor shall provide collection or skip tracing efforts on every assigned account until the ...
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No Cost
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| Major Deliverable: The Contractor shall provide collection or skip tracing efforts on every assigned account until the account is paid in full or transferred back to the SSA.
Report: Collection Effort Report, Report #4 (monthly) |
| Deliverable Price: $0.00 |
| Non Price Justification: Revenue Generating Agreement |
| Performance Metrics: Minimum Service Level(s) – For all active accounts or skip accounts placed with the Contractor, collection efforts must begin within five (5) business days from the Assignment Date. |
| Financial Consequences: Failure to meet minimum service levels will result in the assessment of $1,000 in liquidated damages. Liquidated damages will be assessed when the service level for all account placements falls below 98%. |
| Source Documentation Page Reference: SOW Pg 9 |
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