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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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1
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Government or central bank services
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Provision of Current Day Reporting.
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No Cost
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| Major Deliverable: Provision of Current Day Reporting. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 3, Account Operations, subsection D. |
| Financial Consequences: $1000.00 per calendar Day that the Contractor's reporting tools are not available beginning twelve (12) hours after the Contractor is notified of the unavailability by the Department.
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| Source Documentation Page Reference: SOW page 14 |
| Deliverable Number: 1 |
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10
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Government or central bank services
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Disaster Recovery.
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No Cost
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| Major Deliverable: Disaster Recovery.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 11, Disaster Recovery. Upon request, the Contractor shall provide a Business Continuity Plan Overview evidencing their compliance with Section 11.
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| Financial Consequences: The Department will institute a 10% holdback of payment from the next invoice if the Contractor does not provide a Business Continuity Plan Overview demonstrating compliance with Section 11.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 10 |
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2
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Government or central bank services
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Provision of Previous Day Reporting.
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No Cost
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| Major Deliverable: Provision of Previous Day Reporting.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 3, Account Operations, subsection E.
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| Financial Consequences: $1000.00 per calendar Day that the Contractor has not transmitted previous day financial transaction activity beginning four (4) hours after the Contractor is notified that the file(s) have not been received.
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| Source Documentation Page Reference: SOW page 14 |
| Deliverable Number: 2 |
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3
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Government or central bank services
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3.a: Completion of Outgoing Wire Transfers
3.b: Completion of Incoming Wire Transfers
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No Cost
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| Major Deliverable: 3.a: Completion of Outgoing Wire Transfers
3.b: Completion of Incoming Wire Transfers
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: 3.a: In accordance with Section 3, Account Operations, subsection F.
3.b: In accordance with Section 3, Account Operations, subsection F.
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| Financial Consequences: 3.a: If the Contractor does not process outgoing wire transfer requests initiated by the Department one (1) hour after validation, the Contractor shall be assessed $500.00 per hour until the wire is completed.
3.b: If the Contractor does not credit an incoming wire transfer within one (1) hour after the wire transfer has been received, processed, and validated by the Contractor in accordance with the wire transfer procedures, and supported with documentation provided by the Contractor, the Contractor shall be assessed $500.00 per hour until the wire is available in the Agency’s subaccount. |
| Source Documentation Page Reference: SOW page 14 |
| Deliverable Number: 3 |
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4
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Government or central bank services
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Uptime of Financial Portal
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No Cost
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| Major Deliverable: Uptime of Financial Portal |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 4, Online Financial System Services, subsection D.
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| Financial Consequences: If the web-based system is down more than 1.3 hours per billing cycle not to exceed sixteen (16) hours per contract year, the Department will institute a 2% holdback of payment from each invoice after the unscheduled down time exceeds sixteen (16) hours per contract year until a corrective action plan has been implemented and the Contractor confirms to the Department that the unscheduled down time no longer exceeds sixteen (16) hours per contract year. Holdback will be applied to the next billing cycle. The holdback for any given billing cycle shall not exceed $3,000. Otherwise, in the event the Contractor’s disaster recovery plan addresses unscheduled down time and exceeds the minimum uptime requirements, these requirements are met. |
| Source Documentation Page Reference: SOW page 14 |
| Deliverable Number: 4 |
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5
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Government or central bank services
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Customer Service
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No Cost
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| Major Deliverable: Customer Service
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 5, Customer Service.
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| Financial Consequences: If acknowledgement of a Mission Critical incident has not occurred within four (4) Business Hours of receipt or a Mission Critical incident has not been addressed within one (1) Business Day, $250.00 per day shall be assessed until the incident is resolved.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 5 |
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6
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Government or central bank services
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Deposit of Receipts into Agency’s Depository Accounts.
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No Cost
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| Major Deliverable: Deposit of Receipts into Agency’s Depository Accounts.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 6, Depository Service Requirements, subsection G, Credit Card Receipts, subsection H, Funds Availability, and the Contractor's Funds Availability policy.
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| Financial Consequences: For each Business Day the Contractor is unable to post receipts to the Department’s accounts in accordance with the timeframes specified in subsections G & H, 1% of the average receipts, per Business Day the posting is delayed, (based on the previous three (3) month’s average daily receipt total for the Department) shall be credited to the Department’s invoice. Additionally, lost interest earnings shall be credited to the Department’s invoice (lost interest will be calculated based on the one-year SOFR rate times the average daily receipts for the previous three (3) months.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 6 |
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7
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Government or central bank services
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Provision of Depository Equipment and Software.
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No Cost
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| Major Deliverable: Provision of Depository Equipment and Software. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 6, Depository Service Requirements, 6, subsection I, Remote Deposit Capture.
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| Financial Consequences: $500.00 per Business Day, per affected Agency, if the Contractor has not provided scanners and software or has not repaired or replaced scanners and software within ten (10) Business Days.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 7 |
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8
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Government or central bank services
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Implementation of Services.
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No Cost
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| Major Deliverable: Implementation of Services. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: In accordance with Section 8, Implementation Plan.
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| Financial Consequences: $3,000.00 per Business Day that the Project remains uncompleted after the six (6) month period has ended.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 8 |
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9
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Government or central bank services
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Maintenance of Data Security and Provision of Security Audit.
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No Cost
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| Major Deliverable: Maintenance of Data Security and Provision of Security Audit.
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| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Upon request, Contractor must provide the SOC 2 within two (2) weeks of request and in accordance with Section 9, Change Management and Data Protection. In the event that the Contractor has not completed its annual SOC 2 within two (2) weeks of the Department’s request, the Contractor shall notify the Department that the SOC 2 is not ready and shall provide the SOC 2 within two (2) weeks of its availability. |
| Financial Consequences: $100.00 per Business Day that the Contractor does not provide the SOC 2 within two (2) weeks of completion.
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| Source Documentation Page Reference: SOW page 15 |
| Deliverable Number: 9 |
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