| More |
Deliverable Number
|
Commodity/Service Type
|
Major Deliverable
|
Method of Payment
|
|
|
|
Software maintenance and support
|
Electronic Log of all support calls and issues.
The log, must contain, at a minimum: complaints and...
|
No Cost
|
| Major Deliverable: Electronic Log of all support calls and issues.
The log, must contain, at a minimum: complaints and reported problems, actions taken and results, date the issue was resolved, and system downtime.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor shall maintain the following documents and provide copies to the OFR upon request. |
| Financial Consequences: Non-payment of invoice. |
| Source Documentation Page Reference: Attachment 1.1, Page 40 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Certificates of Insurance: See SOW Insurance Section
|
No Cost
|
| Major Deliverable: Certificates of Insurance: See SOW Insurance Section |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: The Contractor shall maintain documents and provide copies to the OFR upon request.
|
| Financial Consequences: Non-payment of invoice |
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Contractor shall maintain the following documents and update them as needed. Copies of all of the do...
|
No Cost
|
| Major Deliverable: Contractor shall maintain the following documents and update them as needed. Copies of all of the documents below, with the exception of Document #6, Sealed Copy of Source Code, are to be provided to the OFR within the 30 days following the execution of the Contract, and within the 30 days following any update or change to the document (Deliverable #12, Project Artifacts:
3. List of Subcontractors: Attachment #6, must include a copy of the subcontract.
4. Software License Agreement: Attachment 1.
5. Escrow Agreement: Attachment 1.
6. Sealed Copy of the Source Code: attachment 1. Original and updates shall be delivered to the Escrow Agent Only.
7. Technical Support Plan: Attachment 2.
8. Privacy and Security Policy: Attachment 2.
9. Security Plan: Attachment 2.
10. Disaster Recovery Plan: Attachment 2.
11. FLADPP User Guide. Attachment 2.
12. DPT Dispute Resolution Procedures: Attachment 2.
13. Examiner Training Guide: Attachment 2.
14. Form PUR 1355: Attachment 14 Foreign Country of Concern, and Standard Contract Terms and Conditions. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Within 30 days of contract execution, and within the 30 days following any update or change to the document.
|
| Financial Consequences: Non-payment of invoice.
|
| Source Documentation Page Reference: Attachment 1.1, Page 40 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Program Management Monthly Report: Contains program statistics for the preceding month regarding dat...
|
No Cost
|
| Major Deliverable: Program Management Monthly Report: Contains program statistics for the preceding month regarding database activity, call center operations, and summary of transaction volumes and amounts, action items, and any other performance measures contained Attachment 4 – Service Level Agreement, in a format mutually agreed to by both parties. Must contain a Problem Resolution (Ticketing) Log.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Monthly, by the 10th Business Day of each month by 6:00pm Eastern Time.
|
| Financial Consequences: Non-payment of invoice. |
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Florida Trends Annual Report: Contains program statistics and highlights from the preceding year, in...
|
No Cost
|
| Major Deliverable: Florida Trends Annual Report: Contains program statistics and highlights from the preceding year, including average DPP location characteristics and system availability averages, in a format mutually agreed to by both parties.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Annually, on or before September 1st.
|
| Financial Consequences: Non-payment of invoice. |
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Annual Disaster Recovery Test Results Report: Contains the results of the annual Disaster Recovery T...
|
No Cost
|
| Major Deliverable: Annual Disaster Recovery Test Results Report: Contains the results of the annual Disaster Recovery Test (“DRT”) of disaster recovery procedures performed by Contractor.
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Annually, on or before July 1st and contains the results of the Annual Disaster Recovery Test ("DRT") of disaster recovery procedures performed by the Contractor.
|
| Financial Consequences: Failure to meet this requirement will result in the development of a Corrective Action Plan, which must be submitted for approval within 30 business days following the OFR Contract Manager request, which must result in providing the report at issue. In the event the Contractor fails to meet this Service Level Target, a 1.5% remedy will be reflected in the Service Fee Invoice for each 24 hour period following
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Annual Collections and Disbursement Report
|
No Cost
|
| Major Deliverable: Annual Collections and Disbursement Report
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Annually, on or before August 1 -
Annual reconciliation (True-Up) report detailing amounts collected and amounts dispersed to the OFR as specified in the Billing and Invoicing process, in a format mutually agreed to by both parties.
|
| Financial Consequences: $200 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
End of Operations Report
|
No Cost
|
| Major Deliverable: End of Operations Report
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Final Annual Collection & Disbursement Report, in a format mutually agreed to by both parties. Due within 30 Days of end of term (June 30, 2027).
|
| Financial Consequences: $500 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Performance Bond
|
No Cost
|
| Major Deliverable: Performance Bond
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Annually on or before August 1. An annually renewable performance bond, further described in Attachment 1.
|
| Financial Consequences: $200 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Annual Insurance Verification
|
No Cost
|
| Major Deliverable: Annual Insurance Verification
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Within thirty (30) calendar days following the execution of the Contract, and annually thereafter on or before August 1.
Evidence that the State and its agents, officers and employees are additional insureds under each applicable policy.
|
| Financial Consequences: $200 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Administrative Closure Report
|
No Cost
|
| Major Deliverable: Administrative Closure Report
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Within three (3) business days of the administrative closure.
See Attachment 3. A report e-mailed to OFR by the Contractor upon completing each administrative closure, listing the terminated entity’s NAME, FLOFR_LIC_NBR, the number of pending transactions closed, the number of open transactions closed, and the date completed.
|
| Financial Consequences: $200 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Florida DPP License File Notification Email
|
No Cost
|
| Major Deliverable: Florida DPP License File Notification Email
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: See Attachment 3.
"Upon timely tranmission of each daily file to Catalis
Daily (on receipt and processing of file, not applicable if file not received.)"
|
| Financial Consequences: $50 per day
|
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Project Artifacts
Contractor shall deliver copies of Documents # 3-5 and 7-14.
|
No Cost
|
| Major Deliverable: Project Artifacts
Contractor shall deliver copies of Documents # 3-5 and 7-14. |
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Within the 90 days following the execution of the Contract, and within the 90 days following any update or change to the Document.
|
| Financial Consequences: $500 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 42 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
System Reporting Changes
|
No Cost
|
| Major Deliverable: System Reporting Changes
|
| Deliverable Price: $0.00 |
| Non Price Justification: Price cannot be determined until the work has been completed |
| Performance Metrics: Within the 90 days following the execution of this Contract.
Contractor will revise user reports contained in Attachment 15 – DPTS Report Specifications to allow OFR access to more data in each revised report.
|
| Financial Consequences: $250 per day.
|
| Source Documentation Page Reference: Attachment 1.1, Page 42 |
| Deliverable Number: |
|
|
|
|
Software maintenance and support
|
Weekly Reconciliation Report (Service Fee Invoice): Summary level transaction fee and revenue inform...
|
Fixed Price - Lump Sum
|
| Major Deliverable: Weekly Reconciliation Report (Service Fee Invoice): Summary level transaction fee and revenue information concerning the collection of transaction fees.
|
| Deliverable Price: $244,166.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Monthly by the 10th Business Day of each month by 6:00pm Eastern Time. Must accompany the Service Fee Invoice.
The Contractor will be compensated for O&M services based upon collected transaction fees for use of the DPTS, at an annual fixed service rate of $2,929,992.00. This will be paid monthly at a rate of $244,166.00
|
| Financial Consequences: Non-payment of invoice. |
| Source Documentation Page Reference: Attachment 1.1, Page 41 |
| Deliverable Number: |
|