| Major Deliverable: The Florida Department of Education (Department) will implement a comprehensive, modern, cloud-based solution for viewing k-12 instructional materials. The proposed solution will provide a singular method for parents, as well as district and school staff to view instructional materials, educational resources, and library media materials. Providing a statewide, centralized, easily accessible solution for access to these materials will allow for consistency with how the materials are searched, displayed, reviewed, and accessed by users. Districts are currently making the materials accessible in various formats and platforms. Centralizing this process ensures that parents, districts, school staff and the public have access to the same information |
| Deliverable Price: $15,577,750.00 |
| Non Price Justification: |
| Performance Metrics: 1. Project Management – The Contractor will provide ongoing project management throughout the project to ensure accuracy of requirements, timeliness of delivery, resource availability, and budget adherence. 2. Contractor-hosted system - The Contractor will provide a completely Contractor-hosted, web-based platform or Software as a Service (SaaS) solution. 3. Utilization Reporting – The Contractor must provide system utilization reports to the Department in an agreed upon format and at agreed upon intervals. 4. Accountability Reporting – The Contractor must provide quarterly reports by district of comments/objections/requests for review to the districts.
5. Access Control – The Contractor shall ensure that access to IT resources is limited to authorized users, processes, or devices, and to authorized activities and transactions.
6. Identity Management – The Contractor will manage users in Contractor managed Active Directory (AD) or may leverage the Department’s single sign on solution (Azure AD). 7. Training - The Contractor will provide ongoing, system-based training for district/school users. 8. Maintenance – The Contractor shall provide services to support custom configurations or programming to support the districts’ evolving business needs. 9. System Security – The Contractor must provide evidence of an annual security review completed by an independent auditor. 10. Support – The Contractor will provide a minimum Service Level Agreement (SLA as provided in TEG’s ITN response) to include Tier 1 telephone support to district/school users Monday - Friday, 8am – 5pm ET, and email support 24 hours a day, 7 days a week with a 24-hr response time, preferably United States based support. |
| Financial Consequences: If the Contractor fails to meet the minimum level of service or performance identified, the Department will be injured as a result thereof. If the requirements are not timely and satisfactorily performed, the Contractor shall be subject to one or more of the financial consequences listed. The Contract Manager shall periodically review the progress made on the activities and deliverables. If the Contractor fails to meet and comply with the activities/deliverables established or to make appropriate progress and such failure is not resolved within two weeks of a written request for correction,; the Contract Manager may approve: 1) withholding of payment reasonably proportionate to the deficient service or performance until the deficiency is cured, (2) request the Contractor redo or otherwise cure the work, or (3) a reduced payment by the rate established under this contract reasonably proportionate to the deficient service or performance. The Contract Manager must assess one or more of the financial consequences based on the severity of the failure to perform and the impact of such failure on the ability of the contract to meet the timely and desired results. These financial consequences shall not be considered penalties. The Department; at its sole discretion, may offer the Contractor an extension for any listed tasks, timelines, or deliverables during which the indicated financial consequences shall not apply. Notification of any extension shall be provided to the Contractor in writing. If financial consequences are imposed and due; the Department may offset the financial consequences from the next invoice or from the final retained payment, or require separate payment. Any payment made in reliance on the Contractor's evidence of performance; which evidence is subsequently determined to be erroneous, will be immediately due as an over payment. |
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