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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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001
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BANKING, FINANCIAL SERVICES
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2.1.3: For Agency Participants, the Vendor shall provide a webbased Enterprise ePayment Collection S...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.1.3: For Agency Participants, the Vendor shall provide a webbased Enterprise ePayment Collection Solution option. The enterprise solution should standardize transitioned and new ePayment implementations. Within the first 12 months of the Contract the Contractor will survey Agency Participants under the previous contract and provide the Department a proposed enterprise solution option that enables each Agency at its individual Participant Level to collect and store business process data while communicating with and updating the Participant's business system through standardized transmissions. The solution must be capable of capturing the requirements agreed upon between the Department and the Contractor as specified. The solution must detail any functional equivalents being offered in place of requirements that cannot be provided in the manner described within this
Scope of Work. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Within the first 12 months of Contract execution the Vendor has met the measure and has provided an Enterprise Solution as described in the Major Deliverable. |
| Financial Consequences: If the Vendor has not proposed an Enterprise Solution within the first 12 months of the contract, the Vendor's client team will create a corrective action plan at their expense and present it to the Department for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 20 & 21 |
| Deliverable Number: 001 |
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002
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BANKING, FINANCIAL SERVICES
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2.1.8: Each Vendor's ePayment Collection Solution system must meet a 99.7 percent system availabilit...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.1.8: Each Vendor's ePayment Collection Solution system must meet a 99.7 percent system availability during the initial year of the Contract and thereafter a 99.9 percent system availability measure, over a six-month period excluding scheduled down time. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor has met the measure and has provided a report to the Department, that documents this measure, monthly in the Dashboard within thirty (30) days after the end of each month. |
| Financial Consequences: If the Vendor fails to timely provide the report or the Vendor's report does not meet this measure, the affected Participant or the Department may withhold payment (excluding payment card pass-through charges Interchange, dues and assessments, fines, penalties are considered pass-through charges) until Vendor is in compliance according to its next monthly report. These costs can be offset in a Participant's subsequent invoice. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 21 |
| Deliverable Number: 002 |
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003
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BANKING, FINANCIAL SERVICES
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2.3.1: Vendor offers internet payment vehicles and uses certified providers.
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.3.1: Vendor offers internet payment vehicles and uses certified providers. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Provide a full selection of electronic payment vehicles using PCI DSS certified gateway providers to complete internet payment transactions for the acceptance of payment card types and ACH transactions as described. |
| Financial Consequences: If the Vendor no longer offers the internet payment vehicles, provided in the scope of this contract, or has not used such certified gateway providers a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachement A, Section 3, Pages 21 & 22 |
| Deliverable Number: 003 |
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004
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BANKING, FINANCIAL SERVICES
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2.3.2: Replenishment services - Vendor processed recurring credit card payments for the purpose of r...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.3.2: Replenishment services - Vendor processed recurring credit card payments for the purpose of replenishment. Continuous, once requested by a Participant. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must authorize and settle recurring credit card transactions for the purpose of replenishment when the Department of Transportation, Florida's Turnpike Enterprise SunPass application system or other Participant desiring this service, sends the payment request. |
| Financial Consequences: If the Vendor is not capable of accepting and/or processing recurring credit card payments for the purpose of replenishment, the affected Participant may withhold transaction processing costs (excluding payment card pass·through charges - Interchange, dues and assessments, fines, penalties are considered pass·through charges) until Vendor is in compliance. These costs can be offset in a Participants subsequent invoice. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 22 |
| Deliverable Number: 004 |
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005
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BANKING, FINANCIAL SERVICES
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2.3.3: Provide initial equipment and supplies within five (5) to seven (7) business days of complete...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.3.3: Provide initial equipment and supplies within five (5) to seven (7) business days of completed request and ship replacement equipment and supplies within three (3)
business days of request subject to capacity/inventory availability. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor has satisfactorily met the equipment and software Point of Sale needs and provides a method to accept and process POS transactions. Provide either through purchase or lease/rental agreements, PCI approved POS equipment and supporting software within the agreed upon timeframe. |
| Financial Consequences: If the Vendor has not met one of the requirements, the affected Participant will withhold payment for the requested equipment for the month(s) in which the equipment was not replaced, upgraded or received within the specified timeframe. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 22 & 23 |
| Deliverable Number: 005 |
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006
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BANKING, FINANCIAL SERVICES
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2.14.1: Continuous, from first day of Contract Provide PCI approved POS equipment and software on a ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.14.1: Continuous, from first day of Contract Provide PCI approved POS equipment and software on a purchase, lease or rental basis. Inform Participants of equipment software upgrades and provide installation support. Equipment software upgrades for purchased, leased or rented equipment, supported under this contract, will be provided at no additional costs to the Participant. Terminal fulfillment is subject to capacity/inventory availability. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor has satisfactorily met the equipment and software Point of Sale needs and provided a method to accept and process POS transactions. Provide either through purchase or lease/rental agreements, PCI approved POS equipment and supporting software within the agreed upon timeframe. |
| Financial Consequences: If the Vendor has not met one of the requirements, the affected Participant will withhold payment for the requested equipment for the month(s) in which the equipment was not replaced, upgraded or received within the specified timeframe. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 22 & 23 |
| Deliverable Number: 006 |
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007
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BANKING, FINANCIAL SERVICES
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2.14.2: Continuous, from first day of Contract; Ensure the Participant's existing POS equipment and ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.14.2: Continuous, from first day of Contract; Ensure the Participant's existing POS equipment and software is compatible with the Vendor's solution or upgraded with
minimal impact and cost to the Participant. If new equipment is required, the Participant will purchase or lease the equipment at the contracted rate. If software upgrades are required on compatible equipment currently utilized by the Participant, software upgrades will be provided at no itemized cost to the Participant or Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor has satisfactorily met the equipment and software Point of Sale needs and provided a method to accept and process POS transactions. Provide either through purchase or lease/rental agreements, PCI approved POS equipment and supporting software within the agreed upon timeframe. |
| Financial Consequences: If the Vendor has not met one of the requirements, the affected Participant will withhold payment for the requested equipment for the month(s) in which the equipment was not replaced, upgraded or received within the specified timeframe. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 22 & 23 |
| Deliverable Number: 007 |
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008
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BANKING, FINANCIAL SERVICES
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2.14.3: Within three (3) business days of notice of failure repair and/or ship replacement POS equip...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.14.3: Within three (3) business days of notice of failure repair and/or ship replacement POS equipment. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor has satisfactorily met the equipment and software Point of Sale needs and provided a method to accept and process POS transactions. Provide either through purchase or lease/rental agreements, PCI approved POS equipment and supporting software. |
| Financial Consequences: If the Vendor has not met one of the requirements, the affected Participant will withhold payment for the requested equipment for the month(s) in which the equipment was not replaced, upgraded or received within the specified timeframe. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 22,23 & 24 |
| Deliverable Number: 008 |
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009
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BANKING, FINANCIAL SERVICES
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2.3.4: Vendor has provided an (IVR) Interactive Voice Response system that meets functionality requi...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.3.4: Vendor has provided an (IVR) Interactive Voice Response system that meets functionality requirements. The Department reserves the right to add mutually agreed upon additional languages during the term of this contract. The IVR solution must allow the transfer of customers to a Participant's customer support call center and/or a Vendor's customer support service representative,
Monday - Friday 8:00 a.m. to 5:00p.m. ET. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Provide a toll-free IVR solution with touch-tone recognition options at a minimum, and if available, speech recognition; operating twenty-four (24) hours a day seven (7) days a week; capable of interfacing with a Participant's business system; and available in additional languages other than English, but at a minimum Spanish. |
| Financial Consequences: If the Vendor no longer offers the IVR system capability described in the scope or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for an agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 24 & 25 |
| Deliverable Number: 009 |
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010
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BANKING, FINANCIAL SERVICES
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2.4.1: Continuous, from first day of Contract Debit and Credit Cards successfully accepted and timel...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.4.1: Continuous, from first day of Contract Debit and Credit Cards successfully accepted and timely processed and fulfilled. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must accept and process all Credit and /or Debit Cards with the appropriate American Express, Discover, MasterCard and VISA logos, and other mutually agreed upon payment card brands during the term of this contract. |
| Financial Consequences: If the Vendor can no longer accept or process any of the payment types described, or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 25 |
| Deliverable Number: 010 |
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011
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BANKING, FINANCIAL SERVICES
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2.4.2: Continuous from first day of contract the Vendor will accept and process agreed upon charge c...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.4.2: Continuous from first day of contract the Vendor will accept and process agreed upon charge cards. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor will successfully accept and timely process all and fulfill all requirements. |
| Financial Consequences: If the Vendor can no longer accept or process any of the payment types described, or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 25 |
| Deliverable Number: 011 |
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012
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BANKING, FINANCIAL SERVICES
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2.4.3: Continuous from first day of contract Vendor will successfully accept and timely process and ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.4.3: Continuous from first day of contract Vendor will successfully accept and timely process and fulfill all Electronic Check/ACH Payments. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must provide for the acceptance of electronic checks. The solution shall assist Participants in reducing the number of returns, prohibit an end user from making a payment with a bank account that has exceeded a
predetermined limit of NSF's and check for duplicate
payments by verifying the check number, payment date and
account number, to be predetermined during the implementation. |
| Financial Consequences: If the Vendor can no longer accept or process any of the payment types described, or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 25 & 26 |
| Deliverable Number: 012 |
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013
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BANKING, FINANCIAL SERVICES
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2.4.4: Continuous from first day of contract Vendor will provide Internet eCheck guarantee services ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.4.4: Continuous from first day of contract Vendor will provide Internet eCheck guarantee services in accordance with the applicable Regulation E or NACHA rule or the functional equivalent. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor will provide a solution to support Internet eCheck guarantee services in accordance with the applicable Regulation E or NACHA rule. |
| Financial Consequences: If the Vendor is not able to support Internet eCheck guarantee services, the Participant will be allowed to obtain services outside the Contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 26 |
| Deliverable Number: 013 |
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014
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BANKING, FINANCIAL SERVICES
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2.6.1: Continuous from first day of contract Vendor will process, authorize and settle all payment ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.1: Continuous from first day of contract Vendor will process, authorize and settle all payment card brands and ACH transactions agreed upon in the applicable Participant's Implementation Plan. All funds authorized, excluding American Express must be settled. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor will process, authorize and settle funds into a QPD within 48 hours of authorization and fulfill all requirements. |
| Financial Consequences: The Vendor will compensate the Department or the Participant for settlements not deposited to the Participant's designated bank account within the specified timeframe the following formula applies: calculate the amount not deposited timely, times the average of the thirteen-week Treasury bill coupon equivalent rates
reported in the four weekly auctions of the invoice period,
times the number of days late, divided by three hundred sixty five (365). If funds are not deposited into a QPD, the
Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 26 |
| Deliverable Number: 014 |
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015
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BANKING, FINANCIAL SERVICES
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2.6.2: Continuous from first day of contract Vendor must capture authorization codes and/or authoriz...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.2: Continuous from first day of contract Vendor must capture authorization codes and/or authorization numbers for all credit card transactions processed. The authorization codes and/or numbers must remain a part of the transactions and be provided electronically to the Participant's business application. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must capture authorization codes and/or authorization numbers for all transactions processed and assign and/or accept a unique Participant-defined number to be included on the settlement transaction record, allowing for transaction identification and traceability, e.g. Merchant ID as required. |
| Financial Consequences: If the Vendor is unable to comply with the provisions the affected Participant may withhold payment (excluding payment card pass-through charges - Interchange, dues and assessments, fines, penalties are considered pass through charges) until Vendor is in compliance. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 27 |
| Deliverable Number: 015 |
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016
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BANKING, FINANCIAL SERVICES
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2.6.3: Continuous from first day of contract Vendor must assign and/or accept a unique Participant-d...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.3: Continuous from first day of contract Vendor must assign and/or accept a unique Participant-defined number to be included, in a field identified by the Vendor, on the settlement transaction record, allowing for transaction identification and traceability, e.g. Merchant ID, project name, as provided by product design. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must capture authorization codes and/or authorization numbers for all transactions processed and assign and/or accept a unique Participant-defined number to be included on the settlement transaction record, allowing for transaction identification and traceability, e.g. Merchant ID as required. |
| Financial Consequences: If the Vendor is unable to comply with the provisions the affected Participant may withhold payment (excluding payment card pass-through charges - Interchange, dues and assessments, fines, penalties are considered pass through charges) until Vendor is in compliance. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 27 |
| Deliverable Number: 016 |
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017
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BANKING, FINANCIAL SERVICES
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2.6.4: Continuous from first day of contract Vendor is to have the capacity and resources availabili...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.4: Continuous from first day of contract Vendor is to have the capacity and resources availability to absorb the state's sizing requirements into its solutions and to scale up to meet the state's needs during the contract term referred to as performance and scalability. Thus, the Vendor's performance and scalability must exceed 150,000 Payment Card transactions per day upon initial Contract implementation go live, and the volume of other transactions, and allow for an increase in size, scope and complexity to meet a yearly estimate of a 2% increase in the
number of transactions during the term of the Contract. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor is to meet the Performance & Scalability Measure and provide documentation of Performance & Scalability Measures described. |
| Financial Consequences: If the Vendor can no longer provide or support the performance and scalability requirements or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 27 & 28 |
| Deliverable Number: 017 |
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018
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BANKING, FINANCIAL SERVICES
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2.6.5: Continuous from first day of contract the Vendor must provide and support the authorization, ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.5: Continuous from first day of contract the Vendor must provide and support the authorization, settlement and fraud prevention methods and be in compliance with Payment Card Organization Rules. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must provide and support the following Payment Card authorization, settlement and fraud prevention methods: Card verification values; Address verification; Account updater; Configurable limit fields allowing a Participant to set upper and lower charge amounts; Automatic detection and avoidance of duplicate authorizations, refunds and settlements; Refunds verified against original authorization; Automatic detection of high-risk activity; Merchant Services support for answering
fraudulent inquiries; and Automated settlement notification. |
| Financial Consequences: If the Vendor can no longer provide or support the authorization, settlement and fraud prevention methods, or has not met the requirement, a corrective action plan will be created by the Vendor's client team at their expense and presented to the Department or Participant for approval. The action plan will provide for a mutually agreed upon resolution or the Department may terminate the contract. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 28 |
| Deliverable Number: 018 |
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019
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BANKING, FINANCIAL SERVICES
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2.6.6: Continuous from first day of contract the Vendor to provide multiple cut-off times to accommo...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.6: Continuous from first day of contract the Vendor to provide multiple cut-off times to accommodate Participant-Level batching and settlement requirments. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor to provide multiple cut-off times to accommodate Participant-Level batching and settlement requirements as agreed upon in the Participant's Implementation Plan. |
| Financial Consequences: Affected Participant may withhold payment (excluding payment card pass-through charges - Interchange, dues and assessments, fines, penalties are considered pass-through charges) until Vendor is in compliance. |
| Source Documentation Page Reference: Attachment A, Section 3, Pages 29 |
| Deliverable Number: 019 |
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020
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BANKING, FINANCIAL SERVICES
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2.6.7: Continuous from first day of contract the Vendor to provide a solution which allows single Pa...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.7: Continuous from first day of contract the Vendor to provide a solution which allows single Payment Card batch settlement processing for batch sizes greater than 99,999 transactions. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor to provide single batch processing for batches greater than 99,999 transactions. |
| Financial Consequences: Affected Participant may withhold payment (excluding payment card pass-through charges - Interchange, dues and assessments, fines, penalties are considered passthrough charges) until Vendor is in compliance. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 29 |
| Deliverable Number: 020 |
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021
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BANKING, FINANCIAL SERVICES
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2.6.8: Continuous, from first day of go live of the Initial Implementation under the Contract; Parti...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.6.8: Continuous, from first day of go live of the Initial Implementation under the Contract; Participants submit Payment Card or ACH batches containing high volumes of transactions that overlap settlement cut-off times. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must be capable of assisting in adjusting the processing network hours, within product dictated timeframes, when these files are in process to insure completion and provide solutions to eliminate split batches as mutually agreed upon in the Participant's Implementation Plan. |
| Financial Consequences: If the Vendor fails to offer a solution that will eliminate split batch settlements and split batches occur more than two (2) times in a six (6) month period per affected Participant, then the Vendor will compensate the Participant based on the following formula: calculate the amount not deposited timely, times the average of the thirteen-week Treasury bill coupon equivalent rates reported in the four weekly auctions of the invoice period, times the number of days late, divided by three hundred sixty five (365) for late settlements until the problem is resolved. This fee may be offset in a subsequent invoice. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 29 |
| Deliverable Number: 021 |
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022
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BANKING, FINANCIAL SERVICES
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2.7.1: Daily by 9:00am ET, but no later than 5:00 pm ET the Vendor to provide to the Department, a D...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.7.1: Daily by 9:00am ET, but no later than 5:00 pm ET the Vendor to provide to the Department, a Daily Settlement Reconciliation file, at the agreed upon time and at no costs to the Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Vendor to provide a Daily Settlement Reconciliation file specific to merchant processing activity, by 9:00 am ET, but no later than 5:00pm ET, containing details for all Agency Participants settlement activity. There will be no costs to the Department for the daily settlement reconciliation file. |
| Financial Consequences: If Vendor has not provided the Department with the reconciliation file by 5:00 pm ET, there will be a charge of $100 per business day credit to the Department. This fee may be offset in a Participant's (selected by the Department) subsequent invoice. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 30 |
| Deliverable Number: 022 |
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023
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BANKING, FINANCIAL SERVICES
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2.7.2: Daily by 9:00 am ET, but no later than 5:00 pm ET; if requested by the Participant, the Vendo...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.7.2: Daily by 9:00 am ET, but no later than 5:00 pm ET; if requested by the Participant, the Vendor shall provide a separate daily settlement reconciliation file containing only the applicable Participant's settlement details. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: Upon Participant request, the Vendor shall provide a daily settlement reconciliation file, containing settlement details for that Participant only, by 9:00am ET daily. |
| Financial Consequences: If Vendor has not provided the Participant with the reconciliation file by 5:00 pm ET, the cost of the file for the day will be removed. This fee can be offset in a Participants subsequent invoice. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 30 |
| Deliverable Number: 023 |
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024
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BANKING, FINANCIAL SERVICES
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2.8: Continuous, from first day of go-live of the Initial Implementation under the Contract the Ven...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.8: Continuous, from first day of go-live of the Initial Implementation under the Contract the Vendor must adhere to chargeback rules and regulations published by payment card brands utilized by the Department. |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must comply with the requirements to debit or credit transaction refunds, chargebacks, and/or adjustments from Participants designated bank accounts in compliance with Payment Card Organization Rules. |
| Financial Consequences: Vendor will reverse incorrect entries within two (2) business days of notification. If incorrect entries result in a loss of revenue earnings, the Vendor will compensate the Participant for loss of revenue earnings based on the following formula: calculate the amount not deposited timely, times the average of the thirteen-week Treasury bill coupon equivalent rates reported in the four weekly auctions of the invoice period, times the number of days late, divided by three hundred sixty five (365) or any fees associated with the refund, chargeback or adjustment, whichever is applicable. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 30 |
| Deliverable Number: 024 |
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025
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BANKING, FINANCIAL SERVICES
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2.8.1: Cure - Within two (2) business days of notification transaction refunds, chargebacks, and/or ...
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Fixed Fee / Unit Rate
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| Major Deliverable: 2.8.1: Cure - Within two (2) business days of notification transaction refunds, chargebacks, and/or adjustments processed for Participants must be debited or credited from/to Participants designated bank account(s). |
| Deliverable Price: $0.00 |
| Non Price Justification: Rate Agreement |
| Performance Metrics: The Vendor must comply with the requirements to debit or credit transaction refunds, chargebacks, and/or adjustments from Participants designated bank accounts in compliance with Payment Card Organization Rules. |
| Financial Consequences: Vendor will reverse incorrect entries within two (2) business days of notification. If incorrect entries result in a loss of revenue earnings, the Vendor will compensate the Participant for loss of revenue earnings based on the following formula: calculate the amount not deposited timely, times the average of the thirteen-week Treasury bill coupon equivalent rates reported in the four weekly auctions of the invoice period, times the number of days late, divided by three hundred sixty five (365) or any fees associated with the refund, chargeback or adjustment, whichever is applicable. |
| Source Documentation Page Reference: Attachment A, Section 3, Page 30 |
| Deliverable Number: 025 |
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