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Deliverable Number
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Commodity/Service Type
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Major Deliverable
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Method of Payment
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Information technology consultation services
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Develop and submit the Project Management Plan (PMP) and PMP
sub-plans, which shall address at a mi...
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Fixed Price - Lump Sum
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| Major Deliverable: Develop and submit the Project Management Plan (PMP) and PMP
sub-plans, which shall address at a minimum:
• Project Plan Summary
• Project Schedule
• Deliverable Acceptance Plan
• Resource Management Plan
• Risk Management Plan
• Issue Resolution Plan
• Communication Plan
• Project Change Management Plan
• Project Schedule (developed in Microsoft Project
format)
• Quality Management Plan |
| Deliverable Price: $168,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department. |
| Financial Consequences: . If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error. |
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Perform Discovery and Requirements Validation that supports the
development and delivery of a Basel...
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Fixed Price - Lump Sum
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| Major Deliverable: Perform Discovery and Requirements Validation that supports the
development and delivery of a Baseline Requirements Matrix, to
include:
• Functional Requirements
• Technical Requirements
• Security Requirements
• ADA Compliance Requirements |
| Deliverable Price: $315,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
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| Financial Consequences:
If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Develop a baseline Software Technology Plan detailing the tasks
needed to acquire procure and insta...
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Fixed Price - Lump Sum
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| Major Deliverable: Develop a baseline Software Technology Plan detailing the tasks
needed to acquire procure and install the baseline software to
replace CRM and Versa Online and implement required
integrations. The Plan shall include a Solution Materials List which
shall address at a minimum:
• Cloud platform
• COTS Software (Needed to replace CRM and Versa Online)
• Modules
• Cloud Services to host applications, data, and integration /
Environments
• Software and hardware for structured and unstructured data
transfer and data migration
• Supplemental software and hardware
• Any other technical resources required
• Define user base – number of users and types of users to
support by each solution
• Number of environments to support |
| Deliverable Price: $105,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Based on approved identified functional, technical, security, and
compliance requirements and basel...
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Fixed Price - Lump Sum
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| Major Deliverable: Based on approved identified functional, technical, security, and
compliance requirements and baseline software technology plan,
develop and document system architecture design to replace CRM
and Versa Online systems and implement required integrations. The
high-level design document shall cover the following areas, at
minimum: • Solution design for CRM and Versa Online
• Integration design for each identified integration
• Information architecture detailing key data subject areas,
key data entities, and high-level data model for each system
• System and security architecture to host application
components securely in the environments and provide
secured access to users
• Define roles and responsibilities and development of RACI
to demonstrate the responsibilities of KPMG and DBPR
professionals for environment set up and support and
technical implementation
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| Deliverable Price: $165,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences:
If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Develop an understanding of customer and user needs that will be
used to guide the development of f...
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Fixed Price - Lump Sum
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| Major Deliverable: Develop an understanding of customer and user needs that will be
used to guide the development of future state:
• Documentation of stakeholders, customers and user
feedback, including intents, needs and pain points
• Report with prioritized findings, opportunities and
recommendations based on customer and agent experience
and overall DBPR objectives |
| Deliverable Price: $126,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Developing and refining the schedule to align with the technology
identified in Wave 0. Providing t...
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Fixed Price - Lump Sum
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| Major Deliverable: Developing and refining the schedule to align with the technology
identified in Wave 0. Providing the schedule in Microsoft Project
(MPP) and PDF formats for easy accessibility and understanding |
| Deliverable Price: $263,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Define and develop an environment management strategy to
support proper change controls and reduce...
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Fixed Price - Lump Sum
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| Major Deliverable: Define and develop an environment management strategy to
support proper change controls and reduce risks by promoting
changes through a controlled release process. This includes:
• Creating and maintaining separate instances for application
development, testing, and production.
• Perform and document installation processes activities as
per the as defined in the approved Baseline Software
Technology Plan and System Architecture Design
• DBPR to set up an initial development environment and
provide access to the KPMG development team.
• The initial environment set up will be accomplished through
collaboration with the DBPR technical team.
• The initial development environment shall support activities
defined in the Wave 1 Project Management Plan. |
| Deliverable Price: $197,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Develop training assistance completion by:
• Providing train-the-trainer material and end user train...
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Fixed Price - Lump Sum
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| Major Deliverable: Develop training assistance completion by:
• Providing train-the-trainer material and end user training
materials which cover all relevant topics, easily
understandable and user-friendly.
• Maintain records of required attendees who have completed
the training |
| Deliverable Price: $131,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Provide the plan for future state, ensuring processes and
functionality meet user needs and provide...
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Fixed Price - Lump Sum
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| Major Deliverable: Provide the plan for future state, ensuring processes and
functionality meet user needs and provide improved experience.
Documentation of key processes, interactions, roles and
responsibilities. |
| Deliverable Price: $280,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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Develop a Data Conversion Plan document that will define the
approach to migrate and covert relevan...
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Fixed Price - Lump Sum
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| Major Deliverable: Develop a Data Conversion Plan document that will define the
approach to migrate and covert relevant structured and unstructured
data from the existing CRM. The Data Conversion Plan shall cover
the following areas, at minimum:
• Scope of data migration
• Process, approach, and plan for data transfer, data mapping,
data conversion, and data validation
• Details on resources, roles, responsibilities, and timelines
for the conversion process |
| Deliverable Price: $184,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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develop a comprehensive security plan that will address required
policies, procedures, and measures...
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Fixed Price - Lump Sum
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| Major Deliverable: develop a comprehensive security plan that will address required
policies, procedures, and measures to be enabled during the
implementation and support of the new CRM and Versa Online.
The security plan shall help DBPR to mitigate risks, enable data
protection, manage identities, and adhere to security and
compliance requirements. The plan shall cover the following areas,
at minimum:
• Defined security roles for proper authorization and enabling
authentication for internal and external users
• Secure hosting of the new CRM and Versa Online systems
• Secure system and data integrations
• Data protection (data at rest and data in motion)
• Access controls
• Security controls and monitoring
• Disaster Recovery (DR) plan |
| Deliverable Price: $230,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
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| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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develop a baseline test strategy that covers the approach, timing
and definition of the different t...
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Fixed Price - Lump Sum
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| Major Deliverable: develop a baseline test strategy that covers the approach, timing
and definition of the different test levels (Functional and SIT, UAT,
Parallel Testing, Performance Testing, Production Testing)
• Individual, detailed test plans will then be created and
reviewed by DBPR for accuracy and completeness. As test
plans are carried out, results will be documented and
presented to DBPR stakeholders for review and
determination for next steps. KPMG will do so by
providing:
• Test schedule with corresponding test windows, milestones,
entry/exit criteria and communication / reports cadence
Test results report templates showing test progress versus
forecast, defects opened vs closed and clearly identify any
outstanding items as entry / exit criteria is evaluated
• Mechanisms to identify proper measures for each
outstanding defect that is accepted, formulating a correction
or mitigation plan
• Mechanisms to identify proper measures to mitigate each
test case not completed and accepted at the end of each test
window. |
| Deliverable Price: $230,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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provide assistance for the development and testing completed and
ready for UAT by:
• Validate that ...
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Fixed Price - Lump Sum
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| Major Deliverable: provide assistance for the development and testing completed and
ready for UAT by:
• Validate that the development and testing activities have
been completed as per the defined requirements.
• Conduct a walk-through session to demonstrate the
completed system.
• Validate the performance and functionality of the system.
• Document and review the results of the test plan to check
that all identified issues and bugs have been addressed.
• Confirm that the system is functioning as intended and
ready for User Acceptance Testing (UAT), including all
necessary integrations |
| Deliverable Price: $700,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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provide assistance for the UAT Completion by:
• Verifying that the system meets the acceptance crite...
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Fixed Price - Lump Sum
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| Major Deliverable: provide assistance for the UAT Completion by:
• Verifying that the system meets the acceptance criteria
defined by stakeholders.
• Documenting any changes that may occur during the UAT
phase.
• Recording any modifications requested to the system based
on stakeholder feedback.
• Once UAT is complete, securing approvals from key user
representatives /stakeholders as defined in the UAT test plan
after meeting the pre-defined UAT acceptance criteria. |
| Deliverable Price: $210,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences: If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
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Information technology consultation services
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provide assistance for the Deployment go live by:
• Validating that the system is ready for deployme...
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Fixed Price - Lump Sum
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| Major Deliverable: provide assistance for the Deployment go live by:
• Validating that the system is ready for deployment and
meets all requirements.
• Obtaining DBPR approval and validation that the
deployment is completed successfully.
• Go-live and transition to Hypercare |
| Deliverable Price: $668,000.00 |
| Non Price Justification: |
| Performance Metrics: The Department is engaging the Contractor for the purpose of Customer Experience Modernization Solution,
as further described in Attachment 2 hereto. The Contractor shall perform all tasks and provide units of deliverables, including reports, findings, and drafts,
as specified in this contract. These deliverables must be received and accepted by the Department’s contract manager in writing prior to payment, subject
to subsequent audit and review and to the satisfaction of the Department.
|
| Financial Consequences:
If the Contractor fails to meet the minimum level of service
or performance identified in this contract, or that is customary for the industry, the
Department will apply financial consequences of $200 per business day. Any payment
made in reliance on the Contractor’s evidence of performance, which evidence is
subsequently determined to be erroneous, will be immediately due as an overpayment in
accordance with Section 25, to the extent of such error.
|
| Source Documentation Page Reference: |
| Deliverable Number: |
|