Purchase Order Information

Summary

Agency Name: DEPARTMENT OF HEALTH	Purchase Order Number: C75586
Purchase Order Title: 005-64750105511-FY25/26-AM-AppleOne-Call Center Customer Service Agent Staffing BPO	Vendor Name: APPLEONE, INC.
Total Purchase Order Amount: $77,786.72	Total Budgetary Amount: $77,786.72
Total Payment To Date: NA	Order Date: 06/09/2026

Details
Deliverables
Payments
Documents

Main Information

Purchase Order Number: C75586

Purchase Order Status: Ordered

Order Date: 06/09/2026

Purchase Order Beginning Date: 06/01/2026

Purchase Order Ending Date: 06/30/2026

Purchase Order Fiscal Year: 2025-2026

Purchase Order Title: 005-64750105511-FY25/26-AM-AppleOne-Call Center Customer Service Agent Staffing BPO

Vendor Information

Name Line 1: APPLEONE, INC.

Name Line 2: APPLEONE, INC. DBA APPLEONE EMP

City State Zip: GLENDALE CA 912040000

Minority Vendor Designation: African-American, Non Certified

Budget Information

Total Purchase Order Amount: $77,786.72

Total Budgetary Amount: $77,786.72

Download Budget Information

Budgetary Amount	Account Code	FY
$77,786.72	64-50-2-352001-64400100-00-100777-00	2025-2026

Expand All Deliverables Download Deliverables

LINE ITEM NUMBER

COMMODITY TYPE

STATE TERM CONTRACT ID

AGENCY SOLICITATION NUMBER

Quantity

Unit Price

Total Unit Price

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN1- General call agent responsible for general health care licensure inquiries, routine account validation, documentation contact history and call notes, follow standard scripts and workflows, and r...

Line Item Description: GEN1- General call agent responsible for general health care licensure inquiries, routine account validation, documentation contact history and call notes, follow standard scripts and workflows, and resolving common issues before escalation.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN2- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contac...

Line Item Description: GEN2- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN3- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contac...

Line Item Description: GEN3- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN4-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN4-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN5-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN5-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN6-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN6-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN7-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN7-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN8-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN8-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$26.3000

$4,628.80

GEN9-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact...

Line Item Description: GEN9-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $4,628.80

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

LEAD1-Daily oversight of agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and sco...

Line Item Description: LEAD1-Daily oversight of agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and scoring of agent's weekly performance, lead call calibration reviews, supporting agents with advanced problem-solving, serve as primary liaison between contractor and the department.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 2

FLAIR Contract ID:

Org. Code and Description: 64750105510 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $2,586.32

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $2,586.32

Call centre bureau services

80111600-21-STC

176.0000

$28.9300

$5,091.68

BON1-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact h...

Line Item Description: BON1-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,091.68

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

BON2-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact h...

Line Item Description: BON2-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,172.64

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

BON3- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ...

Line Item Description: BON3- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,172.64

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

BON4- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ...

Line Item Description: BON4- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,172.64

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

BON5- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ...

Line Item Description: BON5- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,172.64

Call centre bureau services

80111600-21-STC

176.0000

$29.3900

$5,172.64

BON6- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ...

Line Item Description: BON6- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating.

Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.]

Line Split Details:

Split Accounting Line Number: 1

FLAIR Contract ID:

Org. Code and Description: 64750301017 -

Object Code and Description: 131348 -

Account Code: 64-50-2-352001-64400100-00-100777-00

Split Amount: $5,172.64

Displaying 1 to 16 of 16

Payments, also known as expenditures, refer to the creation or incurrence of a legal obligation to disburse money. They also encompass disbursements, which are the actual payments of expenditures, as well as accounting adjustments made on a contract. Payments always reflect positive amounts, whereas accounting adjustments may be positive or negative, depending on the nature of the adjustment. Not all adjustments are reflected in FACTS.

If a payment or adjustment to a purchase order was made before July 1, 2013, the information may not be posted in this system.

Purchase Order Document

No Purchase document records found for this purchase order.

Florida Department of Financial Services: F.A.C.T.S

Purchase Order Information

Summary

Main Information

Vendor Information

Budget Information

Purchase Order Document