| More |
LINE ITEM NUMBER
|
COMMODITY TYPE
|
STATE TERM CONTRACT ID
|
AGENCY SOLICITATION NUMBER
|
Quantity |
Unit Price |
Total Unit Price |
|
|
1
|
Call centre bureau services
|
80111600-26-SRCWL-ACS
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN1- General call agent responsible for general health care licensure inquiries, routine account validation, documentation contact history and call notes, follow standard scripts and workflows, and r... |
| Line Item Description: GEN1- General call agent responsible for general health care licensure inquiries, routine account validation, documentation contact history and call notes, follow standard scripts and workflows, and resolving common issues before escalation. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
2
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN2- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contac... |
| Line Item Description: GEN2- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
3
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN3- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contac... |
| Line Item Description: GEN3- General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
4
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN4-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN4-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
5
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN5-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN5-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
6
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN6-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN6-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
7
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN7-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN7-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
8
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN8-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN8-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
9
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$26.3000
|
$53,915.00
|
| GEN9-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact... |
| Line Item Description: GEN9-General agent call center services, providing phone support for incoming calls for Division of Medical Quality Assurance. Responding to general health care licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $53,915.00 |
|
|
|
10
|
Call centre bureau services
|
80111600-21-STC
|
|
2040.0000
|
$29.3900
|
$59,955.60
|
| LEAD1-Daily oversight of agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and sco... |
| Line Item Description: LEAD1-Daily oversight of agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and scoring of agent's weekly performance, lead call calibration reviews, supporting agents with advanced problem-solving, serve as primary liaison between contractor and the department. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $29,977.80 |
| Split Accounting Line Number: 2 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105510 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $29,977.80 |
|
|
|
11
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON1-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact h... |
| Line Item Description: BON1-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
12
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON2-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact h... |
| Line Item Description: BON2-Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
13
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON3- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ... |
| Line Item Description: BON3- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
14
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON4- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ... |
| Line Item Description: BON4- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
15
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON5- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ... |
| Line Item Description: BON5- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
16
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BON6- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact ... |
| Line Item Description: BON6- Board of Nursing call center agent, call center services, providing phone support for incoming calls for Board of Nursing. Responding to Board of Nursing licensure inquires, documenting contact history and call notes, following standard scripts and workflows, and resolving common issues before escalating. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
17
|
Call centre bureau services
|
80111600-21-STC
|
|
2040.0000
|
$29.3900
|
$59,955.60
|
| LEAD2-Daily oversight of BON agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and... |
| Line Item Description: LEAD2-Daily oversight of BON agent performance, conduct quality assurance reviews and real-time coaching, ensure compliance with Department scripts, protocols, and data-entry standards, monitoring and scoring of agent's weekly performance, lead call calibration reviews, supporting agents with advanced problem-solving, serve as primary liaison between contractor and the department. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750301017 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,955.60 |
|
|
|
18
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BGS1-Background Screening Unit call center agent, call center services, providing phone support for incoming calls for BGS Unit. Responding to performing analytical, clerical, and administrative funct... |
| Line Item Description: BGS1-Background Screening Unit call center agent, call center services, providing phone support for incoming calls for BGS Unit. Responding to performing analytical, clerical, and administrative functions such as answering phone calls and providing information to applicants/licensees, replying to general emails, document intake and processing, handling communications and documents received via fax, and processing mail. Handle and process calls, documents, and emails regarding application status during initial licensure or renewal of health care practitioners. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105516 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|
|
|
19
|
Call centre bureau services
|
80111600-21-STC
|
|
2050.0000
|
$28.9300
|
$59,306.50
|
| BGS2-Background Screening Unit call center agent, call center services, providing phone support for incoming calls for BGS Unit. Responding to performing analytical, clerical, and administrative funct... |
| Line Item Description: BGS2-Background Screening Unit call center agent, call center services, providing phone support for incoming calls for BGS Unit. Responding to performing analytical, clerical, and administrative functions such as answering phone calls and providing information to applicants/licensees, replying to general emails, document intake and processing, handling communications and documents received via fax, and processing mail. Handle and process calls, documents, and emails regarding application status during initial licensure or renewal of health care practitioners. |
| Method of Procurement: Alternate contract source [s. 287.042(16), F.S.] & [Rule 60A-1.045, F.A.C.] |
Line Split Details:
| Split Accounting Line Number: 1 |
| FLAIR Contract ID: |
| Org. Code and Description: 64750105516 - |
| Object Code and Description: 131348 - |
| Account Code: 64-50-2-352001-64400100-00-100777-00 |
| Split Amount: $59,306.50 |
|